Monday, 18 December 2017  
5.5 Troubleshooting Guide
"Root Web Busy"
FTP or Telnet into your account.  Go to your root web directory (/www/yourdomain/) Go to _vti_pvt/  Remove "service.lck" file.  This usually happens when FrontPage session is interrupted before completion.

"Front Page Extensions Not Installed"
FrontPage extensions are easily corrupted. If you get this error even though you know the extensions are installed, there is a good chance that your extensions are corrupted.  We would need to reinstall the extensions.  Please contact our support team to accomplish this.

Warning: You will lose your themes and shared borders when the extensions are reinstalled.  So you would need to make sure your local copy of the web is current and once you receive a notice from our support team that the extensions have been reinstalled, upload your website again.

"I published my web but it is not showing up!"
The most common cause of this is when you publish to a subdirectory of your root web directory.  You probably filled in the "Destination Web Name" box.  It should be left blank. 

"Counter, guestbook, bbs aren't working!"
The problem is generally due to incorrect permission settings on the directory, files, or the scripts.  Please do not change permission settings unless you have a specific reason for doing so.

"Search function doesn't return any results."
Your root web directory must be world readable and you need to recalculate links before publishing (or after editing directly on the server).  If it still doesn't work, ftp to your account and goto the /www/_vti_txt/default.wti directory.  Delete any files that begin with "ALL".  Don't delete any other files.  Then using Windows Explorer, do the same thing on the your PC.  Recalculate links, test locally with your browser and publish. 

"FP asks for host server and the directory path."
Please contact support to have the FP extensions reinstalled.  FrontPage extensions are easily corrupted. If you get this error even though you know the extensions are installed, there is a good chance that your extensions are corrupted.  We would need to reinstall the extensions.  Please contact our support team to accomplish this.

Warning: You will lose your themes and shared borders when the extensions are reinstalled.  So you would need to make sure your local copy of the web is current and once you receive a notice from our support team that the extensions have been reinstalled, upload your website again.

Server timing out
This perhaps the most serious flaw with FrontPage.  This problem surfaces when uploading a website with a huge number of files to our server.  The official suggestion from Microsoft is to break the web into a smaller sub webs on your PC, then upload these individually. 

FrontPage2000 has a new feature that makes it easier to do this:

from Microsoft Support Online

Converting Folders to Child-webs
Sometimes, it is necessary to separate a large web into smaller subwebs.

A great, new feature in FrontPage 2000 has been added to avoid the hassles of having to create a new web by importing folders of another web. With two simple clicks of the mouse, you can convert any folder into a FrontPage web.

With the parent web open in Microsoft FrontPage 2000, right-click the folder you would like to convert, and click Convert to Web. Microsoft FrontPage 2000 displays the following dialog box:


If you click Yes, FrontPage adds the _private, _vti_cnf, _vti_pvt, _vti_script, _vti_txt, and images folders, which are indicative of a Microsoft FrontPage web. The folder icon also changes from the Windows folder icon to the Web folder icon.

If you double-click this folder, you will start another instance of Microsoft FrontPage 2000, and open the newly converted web.

 

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