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Frequently Asked Questions About Domain

What is a domain name?
Domain names are the familiar, easy to remember names for computers on the Internet. They correspond to a series of numbers called Internet Protocol numbers (IP address) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet. Here are some domain names you might be already familiar with: - Pentainfoway, Inc. - Microsoft - University of California Los Angeles

What is an IP address?
Every computer on the Internet has a numeric address called IP Address that is used to identify the location of the computer. An example of an IP address is This kind of addressing system is cumbersome and hard to remember for humans. Having a domain name will eliminate the need to remember an IP address.

What is a DNS?
DNS stands for "Domain Name Server". It translates domain names into IP addresses that computers understand. For example, if someone wants to access Pentainfoway's website (, the DNS will translate the domain into the IP address, which will allow the computer to locate Pentainfoway's web server.

What is a URL?
It stands for Universal Resource Locator. Some people refer to it as a web address. An example of a URL is Please note that a URL is a unique identifier. No two websites can have the same URL. This is the reason why you should register your domain name before someone else does.

What are the components of a domain name?
Top level domains
A domain name consists of two or more words separated by a period. The last word (the far right) is called a "top-level domain". Here are some common top-level domains and their use:
.COM - Used for commercial entities. It is the most popular top-level domain. Anyone can register a .com domain. .NET - Originally used for networking organizations such as Internet Service Providers and backbone providers. Today, anyone can register a .net domain. .ORG - Designed for miscellaneous organizations, including non-profit groups. Today, anyone can register a .org domain.

Country Codes
Two letter domains, such as .uk, .de and .jp, are called country code top level domains (ccTLDs) and correspond to a country, territory, or other geographic location. The rules and policies for registering domain names in the ccTLDs vary significantly and some are reserved for use by citizens of the corresponding country. You should check with the registrar offering ccTLD registration services regarding the specific terms and conditions for registration. Some Pentainfoway registered partners provide registration services in the ccTLDs in addition to registering names in .com, .net and .org; however, ICANN does not specifically accredit registrars to provide ccTLD registration services.

Second level domains
To the left of the top-level domain is what is called the "second-level domain." In, "Pentainfoway" represents a second-level domain within the top-level domain of .com. It is also possible to have a domain name in the form of In this case the "something" is called a "host" name or a "sub-domain". It is not necessary to register a host or sub-domain with a registrar before being able to use it.

How long can a domain name be and what are the restrictions?
A domain can have a maximum of 67 characters including the extensions (.com, .net, .org). A domain name can contain numbers (0-9), letters (a-z) or a dashes (-). A domain can not start or end with a dash (-). A domain cannot have characters such as (! @#$%&? ~: _).

Will my name and contact information be publicly available?
Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. This information is available to the public through Pentainfoway's "Whois" service.

How do I register my domain name?
Domain names ending with .com, .net or .org can be registered through Pentainfoway partners. An alphabetical listing of Pentainfoway partners the Registered Partners Directory on this site.

Can I register a .web,. firm or .shop address with
The .firm,. shop, .web, .arts, .rec, .info and .nom domains are listed under a proposed domain list by the Council of Registrars. These domains have not yet been approved and are not yet available to be registered. When the domains are approved, plans to offer these domains to our customers. Please continue to check back with periodically and keep up to date with our new services.

How much does a domain registration cost?
Each registered partner sets the price it charges for registering domain names, and prices may vary significantly among different registered partners. In addition, some registered partners offer discounted or free registration services in connection with other offerings, such as web hosting. To see which offering best meets your needs, you should visit the web sites of several of the registered partners listed in our Registered Partners Directory.

What if the name I want to use is already taken?
You can choose an alternative domain name, or if you feel that you have a right to that domain name, you could follow the domain dispute policy and try to regain your domain name.

How long does it take to register a domain name?
The domain registration is completed as soon Pentainfoway receives the completed registration form and payment has been received. The registration process takes minutes. A confirmation email is sent to the administrative contact with the details of the domain registration.
NOTE: The zone files, which make the Internet work, are updated twice daily, 7 days a week, beginning at 5:00 a.m. and 5:00 p.m. Eastern Time. Requests received and completed by these times will be included in the next zone file update. However, your newly created/modified record may not be visible in the WHOIS database for 24-48 hours from the time of the zone file is updated.

How long does a registration last? Can it be renewed?
Currently, the initial registration period is two years. Existing registrations can be renewed one year at a time. Beginning January 15, 2000, each registrar will have the flexibility to offer initial and renewal registrations in one-year increments, with a total registration period limit of ten years.

How do I renew my domain registration?
You can renew your domain registration by logging into our End user Administration section. This will allow you to renew your domain registration in one-year increments for a maximum of 10 years.

How do I modify an existing domain name record?
You can update your administrative, billing, technical contact's name, address, email address, phone number, and fax number by logging in to the end user administration section at the following URL: You can also change your primary and secondary name servers using this interface.

How do I sell/give/transfer ownership of my domain to another person/company?
Please email us at with your domain name and password to request the change of Registrant.

What is a Registrant?
The entity, organization, or individual listed as the owner of the domain name is known as the registrant.

What is a Registrar?
The organization responsible for the actual registration of the domain name is known as the registrar.

What is Registry?
The organization responsible for the actual administration and maintenance to a top-level domain is known as the registry. ICANN is the new non-profit corporation that is assuming this responsibility from the U.S. Government for coordinating certain Internet technical functions, including the management of Internet domain name system. More information about ICANN can be found at

Who is the Administrative Contact?
The Administrative Contact is the person or organization authorized by the domain name registrant to act on behalf of the legal entity listed as the owner of the domain name. The Administrative Contact should be able to answer non-technical questions about the legal entity's plans for using the domain name and the procedures for establishing sub-domains.

Who is the Billing Contact?
The Billing Contact is the person or organization who will be invoiced for registrations and renewals of the domain name.

Who is the Technical Contact?
Generally, the Technical Contact is the person or organization who maintains the domain name registrant's primary name server, resolves software, and database files. The Technical Contact person keeps the name server running and interacts with technical people in other domains to solve problems that affect the domain name. An ISP often performs this role. If the Technical or Billing Contact information is missing from the Registration Agreement, it will be presumed that the domain name registrant has authorized the Administrative Contact/Agent to perform those roles.

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